Loss of credit card

The loss of the payment card must be reported immediately to the issuing institution. However, this does not always mean absolute protection against further abuse. Each bank has its own rules and procedures for blocking payment cards. Clients are liable for a loss of card in each bank by a different amount, the fees for blocking the card also differ.

All terms and conditions regarding payment cards are specified in the credit card agreement that you sign on the receipt

All terms and conditions regarding payment cards are specified in the credit card agreement that you sign on the receipt


Generally speaking, blocking an electronic payment card costs hundreds of dollars. However, stop listing an international embossed card is much more expensive and the cost is in thousands.

  • Blocking – this is a temporary or permanent restriction on the right to use a payment card. This applies only to authorized on-line transactions, ie all electronic card transactions. Blocking is a matter of minutes. When reporting a loss of an electronic card, it is sufficient to block this card entirely by blocking the card in the system.
  • Stop listing – refers to embossed cards (embossed) with which unverified transactions can be performed. This is a permanent, irrevocable cancellation of the right to use a payment card. You can never use a card again. The card number, holder’s name, and other particulars are included in the international stoplist. This is much more expensive and therefore the fee is higher.

How much does the blocking / stop listing cost?



Payment card blocking and stop listing is done by telephone, even from abroad. For some banks, it is possible to call the relevant bank info line and report the loss to the operator. Other banks have special blocking centers whose phone number is usually on the back of the credit card. Which, unfortunately, is not going to be anything if you lose it in advance! If you still do not know the number, you can contact any bank that issues the same type of credit card or call the appropriate association directly. Each bank should have a credit card number on its website.

Within a relatively short time, the bank will block the payment card. For most banks, the account holder bears the cost of misusing the payment card only until midnight on the day of reporting the loss. However, some banks have extended this time limit by up to 24 hours, ie until midnight the next day after reporting the loss of the card. After blocking, banks sometimes request to confirm blocking or stop listing personally at the branch. You then fill in the theft report at the bank, which takes into account how the card was lost.